Of course, due to the age of the shipment, it can't be tracked online After more than a week, the ups tracking status of the package never changed from awaiting shipment to ups. If one of our reps calls ups, is the customer service line able to track shipments that old and tell us who signed for it
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Ups has business and warehouse stops to tend to, makes up half of our pickups and deliveries
Many times drivers must break off, so those 10 stops amazon gives you wouldn’t work for ups I have a small but very important package (ups ground) shipping from nyc to california The package was scanned into the sorting facility on friday, with estimated delivery of next wednesday A few hours later it says delayed and delivery date would be updated as soon as possible
No updates over the weekend and now it’s tuesday Called customer and they said the package is in manhattan. If it hasn’t been handed off to ups yet, how could they accurately estimate 90% of these come down to the shipper printing the label/tracking and not physically shipping the box yet
That allows them to mark it as shipped to hit their metrics, without doing the work of shipping yet
Add a couple days for them to pull and pack and then ups. I recently dropped off a package at a ups store that had a prepaid label It shows no movement on the tracking number…the recipient never received it I called and spoke with them twice twice, they said they don’t have any receipt of the package and never scanned it.
Why does ups has the absolute worst customer service and how do you speak to some with seniority? I was shipping (2) different packages to the same place, but accidentally printed out the same label for both packages This is an unofficial community where people can discuss and ask questions regarding ups related topics This is not a complaint department nor a substitute for customer support
Any issues or concerns should be dealt with through official ups customer service.